Privacy Policy
Joyjourney Hospitality Limited ("Joyjourney", "we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a reservation, or stay at our hotel in Queenstown, New Zealand.
1. Information we collect
We may collect and process the following categories of personal information:
- Contact details: name, email address, phone number and postal address provided through booking or enquiry forms.
- Reservation details: check-in and check-out dates, number of guests, room type and any additional requests.
- Payment information: billing details for confirmed reservations. We do not store full card numbers on our servers.
- Communication records: correspondence with our concierge team via email, phone, Viber or WhatsApp.
- Technical data: IP address, browser type and pages visited, collected through essential cookies. See our Cookie Policy for details.
2. How we use your information
We use your personal information for the following purposes:
- Processing and confirming reservation requests.
- Communicating with you about your booking and stay.
- Providing hotel services, including spa treatments, dining and concierge arrangements.
- Responding to enquiries and providing customer support.
- Improving our website, services and guest experience.
- Complying with legal and regulatory obligations under New Zealand law.
3. Legal basis for processing
We process your personal information on the following legal bases:
- Consent: where you have provided your details through a form or agreed to receive communications.
- Contract: where processing is necessary to fulfil a reservation or service agreement with you.
- Legal obligation: where we are required to retain records under New Zealand tax and hospitality regulations.
- Legitimate interest: where processing supports our business operations and service improvement, balanced against your privacy rights.
4. Sharing your information
We do not sell your personal information. We may share it with trusted third parties only where necessary, including:
- Payment processors for confirming reservations.
- Service providers supporting our operations (e.g. booking systems, email providers), under contractual confidentiality obligations.
- Regulatory or law enforcement authorities where legally required.
5. Data retention
We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by New Zealand law. Reservation records are typically retained for seven years for tax and accounting compliance, after which they are securely destroyed.
6. Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure. These measures include encrypted data transmission, access controls and regular security reviews.
7. Your rights
Under the New Zealand Privacy Act 2020 and applicable international regulations, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal retention requirements.
- Withdraw consent to processing at any time.
- Object to or restrict certain types of processing.
- Lodge a complaint with the New Zealand Privacy Commissioner.
To exercise any of these rights, please contact us at joyjourney@gmail.com.
8. International transfers
Your information may be processed in countries outside New Zealand, including where our service providers are located. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable law.
9. Children's privacy
Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have done so, please contact us so we can promptly delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The date of the most recent revision is indicated at the top of this page. We encourage you to review this page periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Joyjourney Hospitality Limited
- 12 Brecon Street, Queenstown 9300, New Zealand
- Phone: +64 3 441 0525
- Email: joyjourney@gmail.com
- Company No. 6401488 · NZBN 9429046852317