Terms & Conditions
These Terms and Conditions govern your use of the Joyjourney website and your reservation and stay at Joyjourney Hospitality Limited ("Joyjourney", "we", "us", "our"). By submitting a reservation request or using our website, you agree to these terms.
1. About us
Joyjourney Hospitality Limited is a company registered in New Zealand (Company No. 6401488, NZBN 9429046852317), operating a luxury boutique hotel at 12 Brecon Street, Queenstown 9300, New Zealand. Our registered director is James Whitfield.
2. Reservations
- Reservation requests submitted through our website are enquiries, not confirmed bookings. A booking is confirmed only when we send written confirmation and any required deposit is received.
- All rates are quoted in New Zealand Dollars (NZD) and include applicable taxes unless stated otherwise.
- We reserve the right to decline a reservation request at our discretion.
- By submitting a reservation, you confirm that the details provided are accurate and complete.
3. Check-in and check-out
- Check-in is available from 15:00 on the arrival date.
- Check-out is by 11:00 on the departure date.
- Early check-in and late check-out are subject to availability and may incur a surcharge.
4. Payment
- No payment is taken at the reservation request stage.
- For confirmed bookings, a deposit of the first night's rate may be required to secure the reservation.
- The balance is payable upon check-in or check-out by credit card, debit card or bank transfer.
- Additional services charged to the room account are payable at check-out.
5. Cancellation and no-show
- Cancellations made 14 or more days before the arrival date are free of charge, and any deposit will be refunded.
- Cancellations made within 14 days of the arrival date will incur a charge equivalent to the first night's rate.
- No-shows (failure to arrive without notice) will be charged the full value of the reservation.
- In exceptional circumstances (e.g. natural events, travel restrictions), we may offer flexible cancellation at our discretion.
6. Casino-inspired lounge — important terms
- The casino-inspired lounge at Joyjourney is a themed social entertainment space for registered hotel guests only.
- No real-money gambling, online gaming or digital betting is offered or permitted on our premises or through our website.
- All lounge activities — card evenings, board games and social events — are face-to-face and entirely offline.
- No wagering of money or valuables is permitted. The lounge is provided for entertainment and social enjoyment only.
- Participation in lounge activities is at the discretion of our staff, and we may ask any guest to leave the lounge at any time.
- Joyjourney does not facilitate, promote or profit from any form of gambling.
7. Guest conduct
- Guests are expected to conduct themselves with respect for other guests, staff and the property.
- Damage to hotel property caused by a guest will be charged to that guest's account.
- We reserve the right to terminate a stay immediately, without refund, where a guest's conduct is unlawful, dangerous or seriously disruptive.
8. Children
Children of all ages are welcome at Joyjourney. Children under 12 stay free when sharing a room with adults (using existing bedding), subject to room capacity. Extra bedding is available on request and may incur a surcharge.
9. Pets
Joyjourney does not accommodate pets, with the exception of registered assistance animals. Please notify us in advance if you require an assistance animal during your stay.
10. Liability
- Joyjourney accepts liability for personal injury caused by its proven negligence, to the extent permitted by New Zealand law.
- We do not accept liability for loss or damage to guests' personal property, except where caused by our negligence. Valuables may be stored in the in-room safe or at reception.
- We are not liable for disruptions caused by events beyond our reasonable control, including natural events, travel restrictions or utility failures.
11. Website use
- This website is provided for information and reservation requests. You agree not to misuse it, including attempting to gain unauthorised access or introducing malicious code.
- All content on this website — text, images, logos and design — is the property of Joyjourney Hospitality Limited and may not be reproduced without permission.
- Our use of cookies is described in our Cookie Policy, and our handling of personal data in our Privacy Policy.
12. Changes to these terms
We may update these Terms and Conditions from time to time. The date of the most recent revision is indicated at the top of this page. Continued use of our website or services after a change constitutes acceptance of the updated terms.
13. Governing law
These Terms and Conditions are governed by the laws of New Zealand. Any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the New Zealand courts.
14. Contact us
If you have any questions about these Terms and Conditions, please contact us:
- Joyjourney Hospitality Limited
- 12 Brecon Street, Queenstown 9300, New Zealand
- Phone: +64 3 441 0525
- Email: joyjourney@gmail.com
- Company No. 6401488 · NZBN 9429046852317